Frequently asked questions
Didn't find your answer? Get in touch with us on the support page. Support →
Is my data safe?
Yes. Your data is protected by secure authentication and by database access rules that ensure each user can only see and change their own data.
How do I delete my account and all my data?
In line with Apple, Google, LGPD, and GDPR rules, you're in full control of your data. To erase everything:
a) Open the Vida Diária App;
b) Go to Settings > Account > Delete Account;
c) Confirm the operation.
Your data is removed from our servers automatically, immediately, and permanently — this action cannot be undone.
Why do I see ads in the App?
Vida Diária is a free App and is supported by ads.
Can I add data for other family members, like my children?
Yes. Several modules (such as Vaccines, Agenda, and Health) let you register more than one person, so you can track data for dependents in your care.
Can I use the same account on more than one phone?
You can. Your data isn't kept on the device: it lives in your account, on servers in Europe. Just install the app on another phone or tablet and sign in with the same email and password — everything is there, exactly as you left it. Whatever you record on one device shows up on the other as soon as you open the app.
The same goes for switching phones: there's nothing to export or transfer, just install and sign in.
Two notes: "Biometric lock" and the reminders are set up on each device separately, because they depend on the phone itself; and if you can't remember your password, use "Forgot my password" on the sign-in screen.
How does Biometric Lock work?
When enabled in Settings > Security, the App asks for your fingerprint, Face ID, or your device's screen lock method to open, based on the tolerance time you chose (Immediate, 1, 5, or 15 minutes).
How do I contact support?
Go to Settings > FAQ > Contact/Support to send your question, suggestion, or issue directly to our team.
How do I register an exam result? What's the difference between Numeric and Qualitative results?
When adding an exam in Health > Lab Tests > Add Exam, after choosing the Collected Material and the Exam Name, you choose the Result type: Numeric, for exams with a numeric value (e.g., Glucose = 95), where you also enter the Unit (e.g., mg/dL); or Qualitative, for exams whose result is a text (e.g., Positive, Negative, Reactive). The Unit matters because the App uses numeric results to build the exam's history and quarterly comparisons — results in the same unit can be safely compared, but if the unit changes from one record to another (e.g., mg/dL to mmol/L), the comparison stops making sense, which is why the App warns you when this happens.
Why does it matter which unit I pick when creating a product (kg, g, Unit...)?
The unit you choose in Supermarket > General Product List decides how that product's price is interpreted in every future purchase. For products sold by weight, always prefer kg or g over "Unit" — that way the Price/kg you record actually matches the per-kilo price charged at the supermarket, and the product's price history stays comparable over time.
I bought a product by weight (kg or grams). What should I enter in the Price/kg field?
For products with a kg or g unit, the Price/kg field isn't what you paid for the package — it's the price per kilo of the product, the same value shown on the supermarket's shelf tag (price/kg). The App multiplies that price by the Qty. Bought (the actual weight you took home) to work out how much you spent on that item.
Why do I need to fill in Qty. Bought and Unit Price correctly for every item?
Together, these two fields build the Estimated Total shown while you're At the Store. Filling them in carefully, item by item, lets you check at checkout whether what the cashier charges matches what you recorded yourself — a wrong quantity or price makes that check meaningless.
I forgot my password or can't log in. What do I do?
On the login screen, tap Forgot Password and enter your registered email. You'll get a 6-digit code by email — enter that code together with a new password to reset it (if it doesn't arrive, check your spam folder or tap Resend Code). If you still can't get into your account, write to contato@vidadiariaapp.com, shown at the bottom of the login screen itself.
How do I manage my data or ad consent?
Go to Settings > Privacy > Manage Ad Consent to open the preferences form. This option exists to comply with GDPR and only applies if you're in the European Union — outside that region, the App lets you know consent management isn't required. To erase your data completely (not just your ad preferences), see the question about deleting your account.
If I convert the currency back to the one I originally used, does the value change again?
No. Along with the converted value, every entry also keeps the value and currency exactly as you first typed them. When you change the App's currency and enter a conversion rate, values are recalculated with that rate — but if the currency you switch back to is the same one that entry was originally typed in, the App restores the exact original value instead of applying the rate again. This avoids the small rounding error that a round trip between currencies always builds up.
Why do I need to register the same person in different modules?
Each module (Health, Vaccines, Agenda, School Records, Bills, Entertainment, and so on) keeps its own list of people, independently. That's because each module stores very different information about a person — blood type in Health, a dose schedule in Vaccines, subjects in School Records — and not everyone wants to track the same person in every module. So when you register a dependent for the first time in a new module, you need to add them there too.
Why does your rating matter to Vida Diária?
Vida Diária is free and kept running by a small team, with no marketing budget — it's the ratings from people already using it that help others find and trust the App in Apple's and Google's stores. Every rating also shows us what's working well and what needs improving, and it's one of the biggest reasons we keep developing the App. You can rate it anytime in Settings > Rate the APP.
When I delete a product or a list in Supermarket, is the data really gone?
It depends. If the product or list already has purchases recorded against it (price history, a closed list, etc.), the App doesn't really delete it — it archives it: the item disappears from active screens, but the data stays in place so it doesn't break your history or Recent Shopping Trips. With no link to any recorded purchase, it really is deleted. The confirmation prompt itself, when you delete, already shows which of the two will happen, right down to the label on the confirm button.
I set up a medication for 2 days a week and 2 times. How many reminders does that create?
One reminder for every combination, not one per day. If you pick, say, Monday and Thursday at 08:00 and 20:00, the App creates 4 reminders (Monday 08:00, Monday 20:00, Thursday 08:00, Thursday 20:00) — every time applies to every marked day. If you want a different time on each day, set them up as separate schedules.
Does the "x" on an item in My Day - Today delete it or mark it done?
Neither — it just hides that item for the rest of the current day, without deleting or changing anything at the source. For weight, hydration (with no fixed schedule), and medication reminders, if the underlying situation still applies (e.g. weight not yet logged), the item comes back the next day. One-off Agenda appointments, once hidden for a day, don't come back (they're single-date events). Reminders tied to Bills, Documents, and Vehicle already show their own warning when you hide them, explaining this.
Does an item I create with the "+" in My Day - Today show up in Schedule/Documents later?
No. Items created directly with the "+" in My Day - Today are quick, same-day-only entries — they're deliberately kept separate, and never enter Schedule / Documents. If you want an appointment or reminder that keeps existing on later days, register it in the matching module (Schedule / Documents, Bills, Vehicles, etc.) instead of using My Day - Today's "+".
If I switch the App's language, does my typed data change too?
No. Switching languages only changes the interface text and the App's predefined catalog entries (units, departments, default exam names, etc.). Anything you typed yourself — a product name, a note, a person's name — stays exactly as written, in whatever language you typed it in.
Why is the pre-list's Estimated Total sometimes lower than I expected?
Because that total only adds up products that have a planned quantity and a price recorded from a past purchase — anything missing one of the two is left out of the sum. If you planned several new items (with no price history) or left the quantity blank, the actual amount you'll spend tends to be higher than the Estimated Total shown.
How is the Monthly Average in the Finance report calculated?
It only adds up the year's fully completed months and divides by how many there are — the current, still-in-progress month isn't included. In August, for example, the average uses January through July (divides by 7), not 8 or 12. This keeps a half-finished month from artificially dragging the average down.
Do I need to register "Rice 1kg" and "Rice 2kg" as separate products?
Yes. Every weight or quantity variant of the same item is a different product in General Product List — you can't use one generic entry and just change the quantity at checkout. This is because price and unit are properties of the product, not of the list item; without separate entries, the price history of different package sizes would get mixed together.